Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our Website or our recycling and other services (collectively, “the Service”). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree to this Privacy Policy and our Terms of Use, please do not use our website or the Service.

“Personal Information” is data about an individual who can be identified from that data, or by combining it with other data. Personal Information is usually your name in combination with another identifier, such as date of birth, postal address, email address, telephone number, or government-issued identification number. Personal Information does not include anonymous or aggregated data that can no longer be used to identify a specific person, even if combined with other data. The specific definition of Personal Information varies from one jurisdiction to another.

Collection of Personal Information “Personal Information,” is data about an individual who can be identified from that data, or by combining it with other data. Personal Information is usually your name in combination with another identifier, such as date of birth, postal address, email address, telephone number, or government-issued identification number. Personal Information does not include anonymous or aggregated data that can no longer be used to identify a specific person, even if combined with other data. The specific definition of Personal Information varies from one jurisdiction to another

We may ask you to provide us with Personal Information so we can contact you, communicate with you or transact with you or your organization. When you register an account with us, we collect your first and last name, organization name (if applicable), email address, and password. When you purchase our Service, we also collect your delivery name and and phone number. We keep this information through pick up and disposal and for an additional period to respond to any inquiries from you.

When you contact us with question or concerns, we collect your name, your email address, the subject of your inquiry, and information about any questions or concerns you raise with us. We do not collect your credit card information or payment account information. Purchase of the Service goes through our payment processing vendor, who may maintain it for a period after purchase to process refunds and respond to your inquiries.

You may subscribe to emails from us to learn about improvements or changes in our Service. When you click on a link in our emails to you, we track that click-through data. You may unsubscribe from these emails by clicking the “unsubscribe” link in them or by contacting us at info@toughstuffrecycling.com.

If you post material on our Website or social media platforms, we may collect your name, email address, the content of any of your posts or other submissions. We reserve the right to remove such material.

When you visit our Website, we automatically collect information such as your IP address, device ID, browser setting, operating system, referring domain, language preferences, mobile carrier, mobile device type and ID, other diagnostic data and website activity. We call such information “Usage Data.” Usage Data can also be collected through Cookies and other tracking technologies.

Cookies and Tracking Technologies “Cookies” are small files that are placed on your device containing the details of your browsing history on websites. Cookies and similar tracking technologies, such as beacons, tags, scripts and pixels, track your activity on our Website and Service, store certain information and collect Usage Data. We use cookies and these technologies to transact with you, gather navigation information, enhance and personalize your experience, analyze usage patterns, and improve our Website and Service.

Our cookies generally fall into one of four categories: Essential, Functional, Analytics and Target.

Essential Cookies are necessary to provide you with products and services available through our Website. If you refuse them, it will impact your ability to access some of the Website’s functions and features.

Performance Cookies help us enhance the performance and functionality of our Website, products and service, but are not necessary for your use. Still, certain functions or features may become unavailable if you refuse them.

Analytics Cookies collect information that is used to help us understand the use of our Website, products and services, the effectiveness of our marketing campaigns, or to help us customize our Website to enhance your experience.

Target Cookies record your visit to our Website, the pages you have visited and the links you have followed, so we can recognize you as a prior visitor and track your activity on our Website and others you visit. These Cookies remain on your device for us to use during a next visit to our Website. In contrast to these “persistent” cookies, some cookies (“session cookies”) are deleted when your browsing session has ended.

We also allow third parties to use Cookies on our Website to collect information about your online activities over time and across different websites you visit. This information is used to provide advertising tailored to your interests on websites you visit, also known as interest-based advertising, and to analyze the effectiveness of such advertising.

Most browsers are set to accept cookies automatically. You can set your browser to decline all cookies automatically or to prompt you for a response each time a cookie is offered. If you decline cookies, you may find that you cannot access all our Website’s features. Opt-outs are device- and browser-specific and may not work in all instances.

To learn more about the use of Cookies for interest-based advertising and analytics or to exercise choice regarding those Cookies, please visit the Digital Advertising Alliance. For information about how Google Analytics collects and uses data when you use our Website, see https://www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit the Google Analytics Opt-out Browser Add-on.

There are “do not track” or similar browser choices available to internet users with respect to online activity, but our Website will not operate any differently when a “do not track” signal is received.

Use of Personal Information The Company may use Personal Information to:

Provide, maintain, monitor and improve our Service.
Manage your Account as a user of the Service.
Contact you with news and information about our Service or your transactions.
Send you news and information about other services that may interest you.
Attend to your requests that you communicate to us.
Effect a business transfer via merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred.
Perform analytics, research, advertising and marketing, and operational business purposes.

Sharing of Personal Information We may share your personal information:

With service providers who assist us in providing our Website and Service, who are obligated to protect it, not disclose it nor use it for any other purpose.
For the business transfers described above.
With our affiliates, such as parents or subsidiaries, obligated to follow this Privacy Policy.
With other users if you share personal information on our social media or public areas.
With business partners to offer you certain products, services or promotions.
Pursuant to a subpoena, court order, or other legal process or as otherwise required or requested by law, regulation, or government authority programs, or to protect our rights or the rights or safety of third parties.
With your consent or as otherwise disclosed at the time of data collection or sharing.

We may share information that has been de-identified or aggregated without restriction.

Retention and Protection of Personal Information We will retain your Personal Information as long as is necessary for the purposes set out in this Privacy Policy, which include compliance with our legal obligations, resolution of disputes, and enforcement of our legal agreements and policies.

We process Personal Information in the United States at our operating offices and other places where the parties or servers involved in the processing are located. Information may be transferred to and maintained on computers located outside of your jurisdiction where the data protection laws may differ than those of your own jurisdiction.

We use reasonable and appropriate security standards consistent with our industry to protect your Personal Information. No security measures, however, can guarantee protection from malware, hackers or other threats to Personal Information, and you should not expect such a guarantee.

Personal Information of Minors Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you become aware that your child has provided us with Personal Information, please contact us. We will take steps to remove that information from our servers.

Links to Other Websites Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Please note the “Last updated” date at the bottom of this Privacy Policy.

Contact Us If you have any questions about this Privacy Policy, you can contact us at info@toughstuffrecycling.com (Attn: Privacy).

Our postal address is Tough Stuff Recycling, 145 Authority Drive, Fitchburg MA. 01420.

Last Updated: February 06, 2023